Terms & Conditions

AGREEMENT TO TERMS

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and H&W Medical Clinic (“we,” “us” or “our”), concerning your access to and use of the https://www.hwmedicalclinic.co.uk website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change.

It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws.

The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use the Site.

We operate an NHS distance selling pharmacy registered with the General Pharmaceutical Council as Health and Wellness Medical Clinic. The superintendent pharmacist is Zaheer Abbas (2220344). We may use delivery providers such as Royal Mail or couriers, referred to herein as “Partners.”

Terms and Conditions

We reserve the right to make reasonable modifications to these terms at any time without notice by posting the changes on this page. You agree that we will treat your continued use of the Site as acceptance of these terms.

Electronic Prescription Service Sign-Up

By using our pharmacy, you agree to nominate H&W Medical Clinic as your NHS EPS pharmacy. This means that all of your NHS prescriptions issued electronically will be sent to our pharmacy. We may check your nomination status and re-nominate you if necessary. We may also verify your GP details to ensure proper delivery of your prescriptions.

Urgent Deliveries

If you require medication urgently, we may be able to transfer your prescription to a local pharmacy with your consent.

How does our service work?

We are an NHS Distance Selling Pharmacy, so services are provided remotely. Once you nominate us, prescriptions are sent electronically, and we deliver them to your chosen address. We will not be able to dispense medication without a valid prescription. We may access your NHS Summary Care Record (with consent) for clinical safety.

Who is responsible for what?

You are responsible for ensuring the information you provide is accurate. We are responsible for dispensing your prescriptions correctly and in line with the GPhC standards and NHS Terms of Service.

We do not exclude liability for death or personal injury caused by our negligence. However, we are not liable for:

Loss of profits or revenue
Business interruption
Indirect or consequential loss

Our services are for NHS and Private patients.

Your Responsibilities

You must:

Ensure the information you provide is accurate
Review your medications and clinical directions
Not share medications
Keep login details confidential
Declare correct exemption status
Dispose of unwanted medication responsibly

Unwanted Medication

Once dispensed, medication cannot be returned or refunded. Unwanted medication should be returned to our pharmacy or another registered pharmacy.

Ordering of Medication

You must notify us at least 7 days before running out. If you are ordering for the first time, please allow 10 days.

Receipt of Prescriptions

We aim to dispense medication within 1–2 days of receiving your prescription.

Delivery

Deliveries are made using Royal Mail or courier. Refrigerated and controlled drugs may require a signature. Delivery takes 2–3 days. We deliver within the UK only.

Emergency Supply

Contact your prescriber immediately if you run out. We may provide an emergency supply at the pharmacist’s discretion.

Cancellations

Orders can be cancelled until the medication is dispatched.

Complaints Policy

We value your feedback. Please contact our superintendent pharmacist if you have concerns:

Address: H&W Medical Clinic, Ebor House, Low Moor Lane, Knaresborough, HG5 9JB

Email: hwmedicalclinic@gmail.com

You can also contact the General Pharmaceutical Council: www.pharmacyregulation.org/contact-us

Governing Law

These Terms are governed by the laws of England and Wales. Disputes shall be handled by courts in England and Wales.

Contact Us